Frequently Asked Questions

How can I purchase products from your website?
Australian Toy Distributors are the importer and wholesaler of the products shown on this website. We do not supply direct to the public.

To apply for an account, you must be a currently trading Australian business with an active ABN. Your "Type of Business" must be appropriate to the industry and will be reviewed prior to your account being finalised. To apply for an account, please click here and fill out the form 'Register to become a stockist'.
Has my Order shipped ?
If your product is in stock, we aim to dispatch your order as soon as possible after it is received. During October, November and December orders may take up to 10 business days to be dispatched.
You will receive an email when your order leaves our warehouse. You can also view the status of your order in the My Account tab of our home page.
Please Note : as your shipping confirmation email contains a link to track your order, please check your spam folder if you have not received this email.
Can I cancel or change my order once I have paid ?
No, sorry once you have paid and the goods have been packed we are not able to change the order. 

How do I track my order ?
For many customers, once your order is shipped, you will receive an email with a tracking number. Please note if you have not received this email, please check the spam folder in your emails as it contains links to track your order and some email systems mark this as spam.
If your goods have been shipped with a provider that does not offer a tracking service, we can provide you with the con note details and contact details of the freight service provider. 

My order is late or it never arrived.
Track your order by using the tracking number contained in your shipping email, whilst our carriers are required to notify you when they have attemped delivery, occassionally your order may be waiting at the local Post Office or courier depot for pick up . If you aren't able to track your order or you have not been notified of it's location please contact us and we will locate your parcel for you.
An item is missing or incorrect in my shipment.
We make every effort to ensure all your products are correctly delivered, however sometimes mistakes are made - don't worry - we will cover all the costs involved in getting the correct or missing product to you as soon as possible. Contact us and we will fix the issue immediately.

Occassionally, items are shipped in separate shipments, if an item is missing from your order it may be in a second parcel.
My product is faulty or missing parts.
Please Contact Us should this occur.
My Order has been received however an item has been damaged in transit.
Please ensure to let us know as soon as your order has been received so we can make a record with our carrier this end. Please send an email including images of the damage to us on
I don't want the product anymore and wish to return it.
Please see our Returns section here.
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