Returns Policy

If you need to return an item, please contact us with your order number and the details of the product you’d like to return.

How to request a return

1. Email our team with your order number, item SKU, and a brief reason for return.
2. If the item is faulty/damaged, include clear photos of the issue and packaging.
3. We’ll review and reply with next steps and any return labels if applicable.

Eligibility & conditions

• Items must be returned in original condition (including packaging) unless faulty.
• Unauthorised returns may be refused—please contact us first.
• Change-of-mind returns are assessed case-by-case and may attract a restocking fee.

Shipping

We ship to all states across Australia and New Zealand. Shipping is calculated at checkout based on destination, order size/weight, and the service selected.

Dispatch

• If an item is in stock, orders are typically dispatched within 5 business days.
• Orders ship Monday to Friday (excluding public holidays).

Carriers & tracking

• We use a mix of carriers (e.g. Australia Post, linehaul partners, and couriers) depending on your location and order size.
• Once dispatched, you’ll receive an email with tracking—check your Spam folder if you don’t see it within 3 days.

Weights & calculations

Shipping estimates and options are shown at checkout. For certain items, shipping is weight-based; carrier policies may round weights up to the next full kilogram.