Help & FAQs

How can I purchase products from your website?

Australian Toy Distributors are the importer and wholesaler of the products shown on this website. We do not supply direct to the public.

To apply for an account, you must be a currently trading Australian business with an active ABN. Your “Type of Business” must be appropriate to the industry and will be reviewed prior to your account being finalised.

To apply for an account, please click here and complete the form “Register to become a stockist”.

What brands do you distribute?

We distribute a range of premium global toy and game brands as well as sporting goods, including Franklin Sports, NERF Sports, Casdon Toys, WS Games, DOLU, and select Hasbro and Mattel collaborations. We specialise in sports, board games, and premium family entertainment products.

Do you supply to retailers and schools?

Yes. We supply both retail chains and independent stores, as well as schools, clubs, and associations. We also support bulk orders for corporate gifting and promotional campaigns.

Can consumers buy directly from you?

We primarily distribute to retailers and wholesale partners. If you’re a consumer, we can direct you to one of our trusted retail partners.

Has my order shipped?

If your product is in stock, we aim to dispatch your order as soon as possible after it is received. During October, November and December, orders may take up to 10 business days to be dispatched.

You will receive an email when your order leaves our warehouse. You can also view the status of your order in the My Account section of our home page.

Tip: Shipping emails contain tracking links. If you haven’t received one within 3 days, please check your spam folder.

Can I cancel or change my order once I’ve paid?

No — once you have paid and the goods have been packed, we are not able to change the order.

How do I track my order?

Once shipped, you will receive an email with a tracking number. If you cannot find it, please check your spam folder (the email contains tracking links).

If your goods have been shipped with a provider that does not offer tracking, we can provide the consignment note details and the carrier’s contact information.

My order is late or never arrived.

Track your order using the tracking number in your shipping email. While carriers are required to notify you when they have attempted delivery, occasionally your order may be waiting at the local Post Office or courier depot for pickup.

If you aren’t able to track your order or you have not been notified of its location, please contact us and we will locate your parcel for you.

An item is missing or incorrect in my shipment.

We make every effort to ensure all your products are correctly delivered. If a mistake occurs, don’t worry — we will cover the costs involved in getting the correct or missing product to you as soon as possible. Contact us and we will fix the issue immediately.

Occasionally, items are shipped in separate consignments. If an item is missing from your order, it may be in a second parcel.

My product is faulty or missing parts.

Please contact us if this occurs. Include photos where possible so we can assist quickly.

My order arrived damaged in transit.

Please notify us as soon as your order is received so we can make a record with our carrier. Email photos of the damage to sales@australiantoydistributors.com.au.

I don’t want the product anymore and wish to return it.

Please see our Shipping & Returns page for return steps and conditions.